Hallowell Brain Health Support

Frequently Asked Questions

If you can't find the answer to your question below then please contact us

Why is there no sound / audio on my mobile app?

Volume Settings: First, check that your device's volume is turned up. Ensure that both your device's media volume and in-app sound settings are not muted.

Bluetooth Devices: If you've connected Bluetooth headphones or speakers, make sure their volume is up and they are properly paired with your device.

Silent Mode: If your device has a 'ringer silent switch,' ensure that it's not activated, as it may mute sounds in the app. Adjust the switch if needed.